Privacy Policy

Your privacy is important to us. Please read this Privacy Policy carefully to understand how we collect, use, and protect your information.

1. What We Collect

• Personal Information: We do not collect or upload personally identifiable information to our servers.
• Health Data: Health measurements, including heart rate, blood pressure, blood oxygen levels, and respiratory frequency, are processed and stored locally on your device, where applicable. We do not upload these measurements to our servers.
• Facial Measurement Data: When you use the facial measurement feature, facial video frames are processed temporarily on your device to estimate wellness-related measurements. The frames are discarded when processing is complete and are not uploaded to our servers.
• Usage Data: We do not collect app usage data, device information, or other analytics data for tracking purposes.

2. How We Use Your Information

• Health Insights: Your data is used to generate personalized analytics and reports.
• Feature Enhancement: To enhance app features and overall user experience.
• Customization: To provide tailored health recommendations and tips.

3. Data Storage and Security

• Local Storage: All data is stored securely on your device and is not shared with external servers.
• Encryption: We implement industry-standard encryption protocols to ensure the safety of your data.

4. Information Sharing

• Third Parties: Your personal health data is never shared with third parties.
• Legal Obligations: Data may be disclosed if required by applicable laws or regulations.

5. Your Rights

• Data Control: You have full control to delete all stored data from the app.
• Policy Acceptance: By using the app, you confirm your agreement with this Privacy Policy.

6. Refund Review and Usage Data Authorization

To help prevent fraud, ensure the fair use of our services, and comply with applicable laws, App Store requirements, and payment provider policies, we may review account activity related to your refund request.

• Refund Review: If you submit a refund request, we may review your account activity and your use of the Service to determine your eligibility for a refund.
• Authorization: By submitting a refund request, you authorize us to collect, use, retain, and disclose the information reasonably necessary about your use of the Service for the purposes of evaluating your refund eligibility, processing your request, resolving disputes, preventing fraud, and fulfilling our legal and contractual obligations.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you through the App.

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at healthcare.support@xgnetinnovate.com.