Email Support: For technical assistance and service advice, please contact us at shuangshuang.li@hknetinnovate.com.
We appreciate and encourage user feedback to help improve our app and services.
We strive to respond to all support requests within 48 hours on business days. Thank you for your patience.
Scope of Support: Support is limited to resolving issues related to app functionality.
Exclusions: We do not provide medical advice or emergency services.
Accurate Information: Users must provide correct contact details to ensure prompt and effective support responses.
Compliance with Terms: Support requests should align with our Terms of Use.
All support communications will be managed in accordance with our commitment to protect your data and privacy.
For any support-related inquiries, please email us at shuangshuang.li@hknetinnovate.com.